Privacy Policy & Terms of Service
Matrix Home Care
Phone: 888.806.9040
Website: https://matrixhomecare.com
Updated: August 15, 2025
This document outlines how Matrix Home Care (“we,” “us,” or “our”) collects, uses, and safeguards your personal information, as well as the terms governing the use of our website and services. By accessing our website or services, you consent to the practices described in this policy. If you do not agree, please refrain from using our website or sharing personal information.
Privacy Policy
1. Information We Gather
We collect information you voluntarily provide, such as your name, contact information, medical or care-related preferences, and communication choices. Additionally, we may gather technical data, including your IP address, browser details, and device information, through cookies and similar tracking technologies.
2. How We Use Your Information
We use your information to:
- Facilitate and provide care services
- Address your questions or requests
- Send reminders or updates about appointments or services
- Enhance our website and service offerings
- Meet legal and regulatory requirements
3. Information Sharing
We do not sell, lease, or share your personal information for marketing purposes. Your information may be shared with:
- Authorized staff and contractors involved in service delivery
- Third-party service providers supporting our operations
- Legal or regulatory authorities when required by law
Phone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar tools to enhance your experience, analyze website usage, and improve our services. You can manage cookie preferences through your browser settings.
5. Data Protection
We implement robust encryption and security measures to protect your information. Access is limited to authorized personnel only, ensuring your data remains secure.
6. Website Usage Terms
By using our website, you agree to refrain from any illegal or harmful activities. Copying, distributing, or using website content without written permission from Matrix Home Care is prohibited.
7. Third-Party Website Links
Our website may include links to third-party sites. We are not responsible for their content or privacy practices. Please review their policies before engaging with those sites.
8. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from minors.
9. Your Rights and Opt-Out Options
You have the right to:
- Access or update your personal information
- Opt out of marketing or other communications
- Request deletion of your data (subject to legal obligations)
To exercise these rights, please contact us using the information below.
Terms of Service for SMS Communications
1. SMS Consent
Phone numbers provided for SMS communications will not be shared with third parties for marketing purposes.
2. Types of SMS Messages
If you opt in to receive SMS messages from Matrix Home Care, you may receive:
- Appointment scheduling or reminders
- Service or billing updates
3. Message Frequency
The frequency of messages will vary based on the nature of the communication.
4. SMS Messaging Fees
Standard message and data rates may apply, depending on your mobile carrier’s plan. Additional fees may apply for international messages.
5. Opt-In Process
You can opt in to SMS communications by completing an online form on our website.
6. Opt-Out Process
To stop receiving SMS messages, reply “STOP” to any message from us. You may also contact us directly to be removed from our SMS list.
7. Support
For assistance, call 888.806.9040 or visit https://matrixhomecare.com.
8. Standard SMS Disclosures
Message and data rates may apply. Opt out at any time by texting “STOP.” For help, text “HELP” to 888.806.9040 or visit our Privacy Policy at https://matrixhomecare.com/privacy-policy. Message frequency may vary.
Changes to This Policy
We may update this Privacy Policy and Terms of Service from time to time. Any changes will be posted on our website with an updated effective date.
Contact Us
Matrix Home Care
Phone: 888.806.9040
Website: https://matrixhomecare.com
